Cancellation and refunds
Cancellation, corrections and refunds
Your rights depend on whether you order for a business or as a consumer and whether generation has started.
Last updated 18 August 20261. Business orders
The statutory 14-day consumer withdrawal right normally does not apply when the customer acts mainly for business purposes. Any contractual cancellation option is stated before payment.
2. Consumer orders
If you act mainly outside a trade or profession, mandatory Norwegian consumer rules may apply. Before immediate delivery, we ask for an express request to begin and an acknowledgement that the withdrawal right may end once individually generated digital content is supplied.
3. Before generation starts
Contact us immediately if you need to stop an order. If generation and delivery have not started, we will assess cancellation and refund according to the order status and mandatory law.
4. Errors and redelivery
An error caused by our document engine will be corrected and redelivered without another service fee. If we cannot correct or redeliver within a reasonable time, you may be entitled to a price reduction or refund.
5. How to contact us
Email post@digitalgroup.no with the order email, company organisation number and a concise description. Do not send identity numbers, BankID credentials or card details. See also the terms of service.